Privacy Policy

Your private information is important to us. Our Privacy Policy is about your personal information and explains how we collect such information, what we do with it and how it is protected. 

From time to time, in order to better service you, we may disclose sensitive and commercial information belonging to you and we require that such information as we disclose to you remains entirely confidential and you are not permitted to disclose same to any third party. 

The purpose of the policy is to outline Vellex’s open and transparent way of handling personal information. Vellex is continually committed to complying with privacy legislation and protecting your private information. 

Your acknowledgement

By entering into a Contract with Vellex, as well as your use of this website, represents an acknowledgement that you are aware of Vellex’s Privacy Principles.

This policy does not create or confer on any parties any rights or impose upon Vellex any rights or obligations outside of, or in addition to, those rights or obligations obliged under the relevant legislation. 

If any inconsistency arises between this policy or the relevant legislation, this policy shall be interpreted, to give effect to, and comply with the relevant legislation. 

What information do we collect

Vellex collects personal information such as names, contact telephone numbers, contact details, email addresses, payment details, commercial credit worthiness and/or credit card details. 


Vellex collects personal information when it is reasonably required for business purposes. 

Other reasons Vellex collects personal information include: 

  • For internal use.
  • Assessing credit worthiness or credit applications.
  • For insurance purposes (if required).
  • For debt collection purposes. 

Information that you provide to us will only be used for the intended purpose for which it was collected or for a purpose related to the intended purpose, within our operation and service parameters and we shall not sell, trade or deal with such information to any third party. 

Further, Vellex may use or disclose personal information in the following circumstances: 

  • Where you have consented to the use or disclosure;
  • Where Vellex reasonably believes that the use or disclosure will prevent a serious, immediate threat to the public’s health or safety;
  • Where Vellex reasonably suspects unlawful activity has been, is being or may be engaged in; and
  • Where required by the law. 

How information is collected and how it is held

Information can be collected as follows: 

  • Directly from you; or
  • Through contact with the credit references provided by you at any time whether now or in the future. 

You warrant that the personal information you provide is accurate, up to date and complete. 

Information is held in both paper and electronic form by way of a database in a secured room.  

If Vellex receives unsolicited information that  is irrelevant and/or would not have access to if solicited, and is not public information, Vellex will, as soon as is reasonably practicable, destroy or de-identify the information. 

How you may access personal information

Your personal information may be shared internally or with third parties. Vellex may disclose any or all of your personal information to: 

  • Third party insurers
  • To a debt collection agency.
  • Credit providers.
  • Accountants.
  • Solicitors.
  • Any other third parties required for legal obligations and other privacy exceptions. 

If Vellex is required to provide your personal information to any other third parties not mentioned above, overseas parties or in a way that is unrelated to the scope of Vellex conducting its business, Vellex will obtain express consent from you before disclosing or using personal information in such a way. 


Subject to law, you hereby indemnify us from any breach of any privacy legislation with respect to our dealings with you. 

Accuracy of Personal Information

Vellex endeavours to maintain a high standard of records, including the accuracy and completeness of client’s information. To ensure this, Vellex may contact its clients to ensure that their records are up to date. If you are aware that your details are not up to date, you must notify Vellex.   

Access to Personal Information

To access or update your information, or if you have any queries about this Privacy Policy, please contact Vellex directly. 


Vellex takes all reasonable steps to protect the security of your personal information. 

Privacy Policy Changes

While these terms and conditions are current at the time of production, management reserves the right, without notice, to vary, change, amend or delete any part thereof at any time for any reason.  Prior to acting on reliace of these terms our valued customers are encouraged to confirm that this as they appear are current and in force.  Use of the products and services provided by Vellex constitutes acceptance of this Privacy Policy.   E&EO information correct as at 31 March 2014.